Customer service is defined as “the assistance and advice provided by a company to those people who buy or use their services.”
Money Making Activities (MMA’s) are activities done in order to make a profit. A lot of business owners will confuse the two. For example, are these Customer Service or MMA’s? ~ Newsletters? ~ Calls to previous clients for referrals or reorders? ~ Calls to previous clients for quality control? ~ Posts to social media? ~ Blog posts? Some of these examples could be customer service until you include an action step. Here are a few of my favorite MMA’s: 1) 10 Touches/day:
3) Email 3 of your collaboration partners asking for speaking opportunities. (You can also find groups on Meetup. Don’t forget to thank them in advance for their consideration.) 4) Video a tip of the week. Add something people want to know about. Just remember to keep it simple! 5) Head out to a networking meeting in your community. Networking meetings are a great way to get people to know who you are and get acclimated to your brand. Try to invite one person to coffee or lunch for a 1:1 at each meeting you go to. Schedule 5 MMA’s per day and do those first! Put the ACTION in TRACTION! What are some of your favorite money making opportunities?
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