Customer service is defined as “the assistance and advice provided by a company to those people who buy or use their services.”
Money Making Activities (MMA’s) are activities done in order to make a profit.
A lot of business owners will confuse the two. For example, are these Customer Service or MMA’s?
~ Calls to previous clients for referrals or reorders?
~ Calls to previous clients for quality control?
~ Posts to social media?
~ Blog posts?
Some of these examples could be customer service until you include an action step.
Here are a few of my favorite MMA’s:
1) 10 Touches/day:
3) Email 3 of your collaboration partners asking for speaking opportunities. (You can also find groups on Meetup. Don’t forget to thank them in advance for their consideration.)
4) Video a tip of the week. Add something people want to know about. Just remember to keep it simple!
5) Head out to a networking meeting in your community. Networking meetings are a great way to get people to know who you are and get acclimated to your brand. Try to invite one person to coffee or lunch for a 1:1 at each meeting you go to.
Schedule 5 MMA’s per day and do those first! Put the ACTION in TRACTION!
What are some of your favorite money making opportunities?